Human Resource Management
- Federal employment laws (e.g., Family and Medical Leave Act, American with Disabilities Act, Fair Labor Standards Act, National Labor Relations Act)
- Principles and styles of communication
- Staffing fundamentals (e.g., models, skill mix, scheduling)
- Employee performance management (e.g., competency validation, performance appraisal)
- Employee engagement strategies
- Team performance management (e.g., dynamics, conflict resolution, leveraging diversity)
Quality and Safety
- Change management frameworks
- Culture of safety (e.g., risk management, employee and patient safety, healthy work environment)
- Continuous process improvement (e.g., The Plan-Do-Study-Act Cycle, Lean, root cause analysis)
- Research and evidence-based practice methods (e.g., literature review, developing research questions, dissemination)
Business Management
- Reimbursement methods (e.g., payor systems, value-based purchasing)
- Financial management (e.g., budgeting, hours per patient day, resource utilization)
- Leadership styles (e.g., transformational, transactional, situational)
Health Care Delivery
- ANA Code of Ethics
- ANA Nursing Administration Scope and Standards of Practice
- Regulatory and compliance standards (e.g., Health Insurance Portability and Accountability Act, corporate compliance)
- Emergency preparedness
- Patient experience facilitation
- Care delivery evaluation (e.g., nurse sensitive indicators, core measures)
- Technology evaluation and integration (e.g., telehealth, predictive analytics, remote monitoring)
